Return and Refund Policy

Last updated: December 01, 2022

EjarZ is a leading platform aiming to provide best services to people around the world. In case of any return or refund, we strictly adhere by the terms and conditions as mentioned.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with Us.


Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or the plural.



For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to EJARZ CO LTD, located Unit 2, St. Philips close Newcastle Upon Tyne, United Kingdom NE4 5JH.

  • Goods refer to the items or services offered for sale or rental.


  • Orders mean a request by you to purchase or hire Goods through


  • Service refers to the


  • Website refers to EJARZ CO LTD, accessible from


  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as


Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days with an appropriate reason for cancelling the order.

The deadline for cancelling an Order is 7 days from the date on which You placed the Order or on which a third party you have appointed, who is not the carrier, has placed the order of the product.

To exercise Your right of cancellation, You must inform Us of your decision through a clear statement. You can inform us of your decision by:

  • By email:



  • By phone number: +44 793 997-1411


We will reimburse You no later than 90 days from the day on which We receive the refund claim from your end. We will use the same means of payment as You used for the Order, and You will be charged with a fee for such reimbursement. The applicable fee includes a specific percentage of the payment to be deducted alongwith the payment transfer charges. In case of any order cancellation after the shipment has been booked, EJARZ CO LTD holds the right tocharge the costs incurred in the process and the shipment charges as well if applicable.


Conditions for Returns

For the Goods to be eligible for a return, please make sure that:


  • The Goods were purchased in the last 7 days


  • The Goods haven’t been exported yet from the



The following Goods cannot be returned:


  • The supply of Goods made to Your specifications or clearly


  • The supply of Goods which according to their nature are not suitable to be


  • The Good that has been booked for the shipment and the shipment is in process.



We reserve the right to refuse returns of any order that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on special sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:


Unit 2, St. Philips Close Newcastle Upon Tyne, United Kingdom, NE4 5JH


We cannot be held responsible for Goods damaged or lost in the process of shipment. Therefore, We recommend you to have an insurance service along with the order for respective Goods. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



If the Goods were marked as a gift when purchased and haven’t been shipped yet, You'll receive a gift credit for the value of your return in the EJARZ CO LTD wallet.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:


  • By phone number: +44 793 997-1411

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